Who We Are
SubangHomes.com is a property portal managed by ARK United Realty (E(3)1882), a licensed real estate agency registered in Malaysia. Our website address is: https://www.subanghomes.com.
Registered Address: B-3A-06, Sunway Nexis, No.1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia.
Contact: hello@subanghomes.com | +60-12-3456789
What Personal Data We Collect and Why We Collect It
We collect the following categories of personal data:
- Personal data: Name, email address, phone number, preferences.
- Transactional data: Purchase or inquiry details, interest in specific listings.
- Technical data: Cookies, browser information, device data.
This data is collected via forms, user interactions, cookies, analytics, and embedded third-party services. The legal basis for collecting this data is either consent or legitimate interest to provide property-related services.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as this data can be accessed by site visitors.
Contact Forms
We retain form submissions for customer service purposes for up to 6 months. These submissions are not used for marketing unless explicit consent is given.
Cookies
SubangHomes.com may use cookies to:
- Maintain session info
- Track site analytics
- Enable social media sharing features
Users can disable cookies via browser settings.
Analytics
We use Google Analytics and Meta Pixel to track user interaction anonymously for site improvement purposes. Users can opt out via Google’s opt-out tool: https://tools.google.com/dlpage/gaoptout
Who We Share Your Data With
We may share data with:
- Cloud service providers (e.g. Google Workspace)
- CRM and newsletter tools (e.g. Mailchimp)
- Analytics platforms (e.g. Google, Meta)
These services are under strict data processing agreements and do not use your data for their own purposes.
How Long We Retain Your Data
- Contact form entries: 6 months
- Analytics data: 12 months
- Customer-related inquiries: 5 years (for compliance purposes)
What Rights You Have Over Your Data
You can request access to, correction of, or deletion of your personal data. Contact us at hello@subanghomes.com.
Where Your Data Is Sent
Data may be transferred to cloud servers hosted outside Malaysia or the EU. All transfers are compliant with the relevant data protection standards, such as contractual clauses and encrypted transmission.
Contact Information
For privacy-specific inquiries, please contact:
Timothy Low (Data Protection Officer)
Email: hello@subanghomes.com
Additional Information
How We Protect Your Data
- SSL encryption on all forms
- Secure cloud storage
- Role-based access control
- Regular staff training on data protection
What Data Breach Procedures We Have in Place
- Immediate internal escalation
- Notification to affected users within 72 hours
- Remedial actions to secure affected data
What Third Parties We Receive Data From
We may receive anonymized data from platforms like Facebook and Google for marketing and analytics purposes.
What Automated Decision Making and/or Profiling We Do With User Data
We may use browsing behavior to personalize property suggestions or marketing offers, but no critical decisions (e.g., loan approvals) are made without human intervention.
Industry Regulatory Disclosure Requirements
As a licensed real estate agency under the Malaysian Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP), we comply with all data protection and regulatory standards applicable to our industry.
